Frequently Asked Questions (FAQs)

Find Answers to Common Questions About Our Products and Services

Have questions about SurGyx instruments, shipping, returns, or ordering? Browse our FAQs below to get quick answers to the most common customer queries.

We specialize in dental, plastic surgery, general surgery, maxillofacial, vascular, and veterinary surgical instruments.

Yes, we provide international shipping. Charges vary by destination and order size. Contact us for a quote.

You can place an order directly through our website or by contacting our customer service team for assistance.

Standard delivery within Thailand typically takes 2–5 business days depending on your location.

es, you can return unused products within 15 days of delivery. Please refer to our Refund & Returns Policy for details.

Simply fill out the RMA request form to begin the return process and receive a Return Merchandise Authorization number.

All instruments are cleaned and individually packaged. Sterilization is required before clinical use, as per medical standards.

Yes, we accommodate bulk orders and can manufacture custom instruments based on your specifications.

You can reach us through our Contact Us page or email us directly at support@surgyx.store.

If your package is damaged or missing items, please contact our support team immediately. We’ll resolve the issue as quickly as possible.